Cancellation and Refund Policy

HimShaadi sells digital subscription plans (Silver, Gold, Diamond, and Elite) that unlock premium features such as contact unlocks, chats, and profile visibility. Because these are digital services delivered instantly, refunds are governed by the usage-based rules below.

• 7-day window: You may request a full refund within 7 days of purchase if no premium features have been used.
• Usage voids refunds: Spending connects, unlocking contact details, initiating premium chats, or using any paid-only feature marks the subscription as used and makes it non-refundable.
• After 7 days: Subscriptions are non-refundable. Your plan remains active until its expiry date.

HimShaadi plans are one-time purchases and do not auto-renew. Cancellation therefore means choosing not to renew after expiry — no action is required and no charges occur.

• Your subscription runs until the expiry date shown on the Subscription page.
• Deleting your account or hiding your profile does not automatically refund an active plan; refund requests must be submitted separately as described below.
• If we terminate your account for violation of our Terms of Service, no refund is provided.

• Upgrading to a higher plan takes effect immediately after payment. Unused connects carry over and are topped up to the new plan’s included balance.
• The remaining value of an upgraded (replaced) plan is adjusted against the new purchase and is not separately refundable.
• Downgrades apply only at renewal time; active plans are not downgraded mid-cycle.

• If your account is debited but a payment fails or the plan is not activated, the transaction auto-reverses to the original payment method within 5–7 business days, depending on your bank.
• Duplicate payments for the same plan are refunded in full once identified — contact us with the payment reference (visible in your Razorpay receipt email) and we will process it promptly.
• Payments made with expired or cancelled cards are voided automatically by the gateway.

Approved refunds are initiated to the original payment method within 3 business days of approval. Banks and card networks typically take 5–7 business days to reflect the credit. UPI refunds are usually faster (2–3 business days). You will receive a confirmation email when the refund is initiated.

Submit refund requests from your registered email so we can verify ownership:

• Email support@himshaadi.com with your registered email, the plan name, and the payment date; or
• Use our contact page or raise a ticket from Dashboard → Support.
• Requests are reviewed within 2 business days. We may ask for additional payment details (such as the Razorpay order ID from your receipt) to process the refund.